Complete lack of customer care and unprofessional Shockingly bad after service by this company. Have been planning to leave a review since Xmas when we bought an Audi but it was such a stressful experience I couldn’t bring myself to do it. Too much to detail on here but will bullet point some issues. Car delivered no paperwork at all except a previous log book but not latest one just one found inside owner manual. No receipt at all despite payment being made in full. Only one key despite two in advert. No valve caps or car mats Supposed to be AA warranty checked but we had serious doubts as brakes and calliper needed doing within a few weeks. The biggest problem with this garage was trying to get hold of them. When I did after much persistence, Dan promised the earth and was very apologetic BUT a few days later I’d be having the same conversation again with the same promises made. Threatened with AA complaint dept. No paperwork to prove we owned the car until eventually we had a basic receipt dated 3 months before we actually bought the car!! Log book we waited and waited and kept being promised it had been done yet whenever I checked online it hadn’t been received at DVLA. Lots of phone calls later we received it! With the incorrect name on as they had put middle name as surname! In the end a friend who worked at a local garage sorted it for us as gave up on the dealer. Eventually got a second key paid for as got a copy of the listing off auto trader luckily which showed it in description. After a lot more phone calls got them to pay for brake discs and calliper. Was promised 2 years free AA warranty as a gesture for all the trouble we’d had which has never materialised to this day. Was told they’d ordered new mats off eBay but they must have got delivered to wrong address! Again we bought our own as got fed up of waiting. Was promised sd card for sat nav- still waiting and given up ! I cannot even begin to stress how stressful this experience was and the amount of emails and phone calls and WhatsApp messages this involved. The usual excuse was it was Xmas but it wasn’t Xmas when I bought it only because it dragged out so long. I only ever got through to one person there each time I eventually managed to get through so not sure why that is. The car has needed quite a few things done since buying it mostly brake issues and sensors so we have certainly learnt our lesson to do a lot more research on the dealers. I’ve not a clue how they have such a high review score on here as my experience was diabolical. They honestly didn’t seem to care and everything just seemed very unprofessional. Why would you get a receipt showing you bought a car months before you did and on a scrappy email I just don’t understand if they are a professional trader. Buying a car should never have been that stressful and they need to seriously look at customer care not just ignore people once they have had the money. If you promise something just do it don’t just keep making empty promises! Lesson truly learnt

Excellent customer service from Midlands when buying our new Audi A4. It's being driven by my son and it's driving well, absolutely fine. We give it 5 out of 5.

When buying from the team at Midlands Autohaus the service was great and perfect. Had the car for a few weeks and so far it's all good.

Purchased a Nissan Qashqai from Midlands Autohaus and the service was great during the sales process. So far so good with the vehicle, just waiting on the last little bits to be resolved.

Great customer service and the staff were very friendly. Full marks!

This was my first time buying from Midlands Autohaus. I found them on Auto Trader while looking for a new Nissan Juke, and their service was absolutely fine. The only downside is I’m still waiting for my AA warranty documentation which is a bit frustrating. That’s why I’ve given four stars...hopefully it arrives soon.

What we loved most about our experience was that we never felt pressured at any point. It was such a nice change from past experiences with other car dealerships! The team were all so lovely which made the whole thing enjoyable. I’m absolutely loving my new Nissan Juke. A huge thanks to everyone at Midlands Autohaus for the fantastic service!

What can I say about the team at Midlands Autohaus… they were absolutely brilliant! One Saturday night my husband was searching online for an Audi A1 when we came across one listed by Midlands Autohaus. We sent an enquiry at 11 PM, not expecting a response until the next day—but to our surprise, the dealership replied immediately and arranged an appointment for us to view the car. We agreed to purchase the vehicle on the condition that a few minor things were sorted, and true to their word the team delivered. Having the car delivered directly to us was a game-changer, and I can’t express enough how outstanding their support was. Their professionalism was second to none, and if I could rate them 8 out of 5, I absolutely would!

Danny at Midlands Autohaus was absolutely sound. He was really knowledgeable as far as the car was concerned, answered all of my questions immediately and was just very honest and upfront which was much appreciated.

I bought a Range Rover Evoque from Theo at Midlands Autohaus a couple of weeks back, and was really pleased with the car & the service. Everyone was lovely to deal with and I'm very happy.