Overall everything worked out great. I bought a Skoda Kodiaq after finding it on autotrader. I travelled from the North East to see the car, around 4.5 hours drive each way and I was very happy that the car was exactly as described. Agreed to buy and arranged the financial aspects and picked it up the next week. On pick up day I was delayed in traffic, the guys stayed open after closing and waited for me to arrive so I could collect it. Everything went great. Unfortunately after less than a week the car displayed a gearbox fault which was naturally disappointing. I contacted BMC and at first they said I had to bring the car to them for them to diagnose the issue. Obviously I argued that driving a car with a gearbox fault 4.5 hours away with no way to get home was unreasonable but that was part of the sale agreement. Exceptionally they allowed the car to be taken to a local garage to have the work done! I chose to take it to a local nameless VAG specialist who diagnosed the problem as “clutch position sensor 2 fault”. The VAG specialist (who I will now never go back to) saw that it was BMC paying the bill quoted the best part of £4000 for the repair…..? Out of interest I have since spoken to my local Skoda main dealer and asked them for a quote for the same repair they were proposing and it was some £1200 less than the specialist’s quote. The BMC manager discussed this with me and said that they were not prepared to pay this (I don’t blame them!) and instead said they would send a driver with a courtesy car, collect my car, get the repair done then swap back over. Initially I wasn’t happy with this and asked to be refunded, to which they immediately agreed! No further quibbling. After thinking it through I decided to let them do the repair this way and this went ahead without issue. The courtesy car was of a similar size and spec and the whole process took 3 days. My only gripe, the ONLY one was that one member of staff ignored text messages asking for updates, but only one of them, everyone else was responsive and kept me fully informed. Any dealer can sell you a car and be polite. That’s not hard or challenging, there are thousands of dealers in the country and most will be able to manage a decent experience when buying. The thing that marks out a truly GREAT dealer is the way they treat their customers when something goes wrong. I couldn’t have asked for more and the fact that they were willing to refund me without any sort of resistance was exceptional. They even fitted my private reg for me and fully valeted the car while they were on doing the fix. I would strongly recommend this business and you can be absolutely sure that if something does go wrong, which is always a possibility when you buy a used car, they will bend over backwards to put it right.

Bought a 2007 Vauxhall Astra Design from Bravo Motors in July. The car had an inspection report from AA. Very happy with the purchase and the service provided by Bravo Motors.

Bravo Motor Cars, I have nothing but good things to say about them. This is my second car purchase, and it will most certainly not be the last. Connor and the rest of the team provided an excellent service on both occasions. My most recent purchase was for a Peugeot, and it is running flawlessly. If you are looking for a dependable vehicle and a trustworthy dealership, Bravo Motor Cars is the place to go. I only scored these 4 out of 5 because no one is ever perfect, but boy did they come close.

⭐⭐⭐⭐

Well, I turned up at Bravo Motor Cars, had a look at a Suzuki, test drove it, and basically drove it home. Connor, are you flash Gordon or something? He must be some sort of superhero to get the whole thing done and dusted as quick as he did. It was just so smooth and simple. I will be coming back here when it's time for a new vehicle.

Connor was extremely helpful all the way through the purchase process. I'm loving my new Peugeot; it is tremendous. There is no reason for me not to score Bravo Motor Cars 5 out of 5 because everything was perfect.

The condition of the car was exactly as described in the advertisement—spotless, sleek, and in pristine shape. It was clear that every detail matched the description, making the car even more appealing in person. What really stood out was the valet work done on the vehicle. It had been meticulously cleaned and polished to a high standard. The exterior gleamed under the light, while the interior smelled clean and looked immaculate, with every surface carefully attended to. It’s clear that the car was given a professional level of care, adding to the overall experience and making it feel like a premium purchase. Overall, the combination of accurate representation in the advertisement and high-quality valet work left me extremely satisfied.

Very happy with my Ford Focus, and the customer service from this dealer was brilliant. Thank you for the follow-up call after I bought my car from you.

This is my first time using Bravo Motor Cars in Rickmansworth, and I couldn't be more pleased. I came across them through AutoTrader and decided to check them out. Initially, I had a small issue with the Vauxhall Insignia I purchased, but the team at Bravo Motor Cars was quick to respond and resolved it without any hassle. Since then, the car has been running smoothly and has exceeded my expectations. Their customer service is first-class, and they clearly prioritise customer satisfaction.

Things couldn't have gone any better, to be honest. Connor is a good man who works hard to make sure his customers are happy with their purchase. It's a nice, relaxed atmosphere in this dealership, and everyone welcomes you with open arms. I'm very happy with my Renault Clio, and the service from Bravo Motor Cars Ltd. was fab!