Linda H, February 2017
"Extremely happy customers"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My husband and I had a fantastic experience at junction 17. I got a good feel from the start when I phoned up. We live in Cambridge so it was a fair distance to travel but the car was ready to drive away today and the whole sales process was very smooth. We purchased a Porsche Boxster from them. They gave us a very fair part exchange price on my mini and we got a very good finance rate. We'd be happy to recommend to anyone. The staff were excellent and the showroom is very well presented and the cars all look like amazing. Nice to see a garage doing it right. Linda and Graham xx
+0 Found this review helpful
Kate Barker from Dealership in response to Extremely happy customers
Dear Linda and Graham, thank you very much for your wonderful review. We are extremely pleased that you are happy with our service to you, it was a pleasure for us to help you in your choice of vehicle and finance. Here at Junction 17, we do offer a good selection of prestige cars and always like to be fair with the price in our part exchange; we feel it is all part of the service. Thank you for your business. We really appreciate you taking the time to do this review for us. Please do not hesitate in contacting me if I can be of any assistance in the future. With kind regards Kate Barker, Customer Relations Manager.
Ben I, January 2017
"Please read- Beware Beware Beware!"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
PLEASE READ - BEWARE BEWARE BEWARE.
Paid £600 deposit for a car based on an ''estimated quote'' (we advised beforehand of 1 active CCJ and previous adverse credit history). Finance offer came through and was way off estimate, changed our mind and phoned to ask for refund of £600 deposit, my mobile number was taken and was advised I'd receive a call back, low and behold, no call. £600 out of pocket, will have to see what the authorities and regulators think about this on monday. Reading reviews on various sites I can see that this is not the 1st time this has happened.
+2 Found this review helpful
Kate Barker from Dealership in response to Please read- Beware Beware Beware!
Dear Sir, I was rather dismayed to read your review and have spoken to our Sales Manager regarding this. He does inform me that you have now sorted out this misunderstanding. Please do not hesitate in contacting if I can be of assistance in the future. I do hope that you can reassess your initial review and will be pleased with our customer service. With kind regards Kate Barker, Customer Relations Manager, Junction 17 Cars.
Ben Ince in response to Please read- Beware Beware Beware!
Eventually bought the Focus ST3 225 - Slight hicup along the way due to my misunderstanding, Jamie, Luke and Neil all did a great job in helping us and advising accordingly. Whoever reads, please disregard the above review, I jumped to a conclusion without assessing the whole picture. The wife and I are very happy with our purchase and will definitely be returning in future. Thanks again
Kate Barker from Dealership in response to Please read- Beware Beware Beware!
Dear Ben, we are so pleased that all is well now and you are enjoying your new vehicle. Thank you for updating your review too! Please do not hesitate in contacting me or any one of our team if we can be of any assistance in the future. With kind regards Kate Barker, Customer Relations Manager.
S B, January 2017
"Great service from a genuine garage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from beginning to end, did exactly what they said they would. Junction 17 were a pleasure to do business with.
+0 Found this review helpful
Kate Barker from Dealership in response to Great service from a genuine garage
Thank you very much for your 5 star review, we do appreciate you doing this for us. You were a pleasure to do business with too and hope we can again in the future! With kind regards Junction 17 Cars.
Nina D, January 2017
"Fancy Bambinos"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thank you so much for such a lovely experience with purchasing my new car, I had read some Poor reviews with regards to your garage. But I can honestly say there is no issue with the way I was treated,very professional and great array of cars. Please don't believe what you read given the chance and see for yourself.
+0 Found this review helpful
Kate Barker from Dealership in response to Fancy Bambinos
Dear Nina thank you for your lovely review. It was a pleasure to meet you and we hope that you had a safe journey back to Northern Ireland. I know it was quite a distance for you to travel to purchase your BMW, but I know you felt it was worth the miles travelled! I am very pleased that you enjoyed the buying experience here at Junction 17. I am afraid it is often easy to write a bad review when annoyed; which is why we are always so pleased when our customers take the time to leave a positive review. We do strive to sort any issues our customers may have as we value their business greatly. Thank you again, with kind regards Kate Barker, Customer Relations Manager, Junction 17 Cars
William, January 2017
"Will"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great place, people, deal. Bought a super Fiesta, reasonably priced, as advertised, finance arranged no problem. Very easy, informed sales and they called me when they said they would. Their Customer Services called to make sure I was happy with everything too. Have recommended. Good outfit, will go back.
+0 Found this review helpful
Kate Barker from Dealership in response to Will
Dear Will, thank you for your review, we really do appreciate you taking the time to do so. It sounds like you are enjoying your car! Our customer service if very important to us so it is very pleasing to hear we did a good job all round with our sales team and the finance options. Thank you for recommending us and we look forward to seeing you again when you are ready for a new vehicle. With kind regards from Kate Barker, Customer Relations Manager, and all the staff at Junction 17 Cars.
Christopher F, January 2017
"Chris"
0.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I went to look at a peugeot was happy they said if you pay 100£ deposit it will secure the car but if you changed your mind for what ever reasons we wil give it you back my father was helping me out to buy the car but he got rushed into hospital I explained this and said can i have my money back they are not interested what a joke of a company
+12 Found this review helpful
Kate Barker from Dealership in response to Chris
Please would you contact me, I am the Customer Relations Manager at Junction 17 on 01733 247222. Our deposits are refundable and would like to know more details on this review which is not our policy. I would appreciate your details on this issue as soon as possible please. With kind regards Kate Barker
christopher foster in response to Chris
I would like my first review removed I have just been on the phone to junction 17.they were extremely understanding and sorted everything out for me.I would have know hesitation of buying a car from them,and recommending them.thankyou for an excellent service.10 out 10.
kate from Dealership in response to Chris
Chris I was so pleased to be able to sort everything out for you and are extremely happy to have been of help.
With kind regards, Kate Barker, Customer Relations Manager, Junction 17 Cars.
Lisa J, January 2017
"Lisa jones"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really happy with my new Range Rover. A little treat to myself for Christmas. Staff are helpful and friendly and the showroom is impressive. No faults. Would 100% recommend !!
+0 Found this review helpful
Kate from Dealership in response to Lisa jones
Dear Lisa we are so pleased to hear that you are happy with you Range Rover and the service here from Junction 17. Thank you for choosing Junction 17 to purchase your Christmas treat, it is a lovely vehicle indeed. Please do not hesitate in contacting us if we could be of any assistance in the future. Best wishes and happy motoring from all at Junction 17!
Lydia, January 2017
"Stressed"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All for show.
Perfect selling the car to me.. All seemed amazing and left feeling good and excited to collect my car.
Absolutely shocking after care.
No reply to any emails. Mixed advice given from different staff regarding part exchange.
At one point in a phone conversation.. 'How can I put this professionally? He doesn't want to deal with you right now'.
Do not wish to put all of my private information on here, but I will say, I was left in a very difficult position over Christmas which could easily have been avoided.
Was happy to return to have car serviced etc.. However, now I will be warning friends and family and the good honest people on this earth to stay away.
+13 Found this review helpful
Terence R, December 2016
"Teltrish"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have had a Z4 purchased on December 1st since then it has now been back twice, and the earliest I will get it back is the 27th December 2016.Also they say every car sold gets free AA break down I didn't get this. I feel it to be a case of sell and get it out of the door quickly and forget the customer.
+9 Found this review helpful
Terence Rogers in response to Teltrish
I will continue to return the car to junction 17 until it is completely fixed, at which point I may changed my review, however I don't hold out much hope
kate from Dealership in response to Teltrish
Dear Mr Rogers
I did liaise with you regarding your vehicle before Christmas. The problems you had have all been dealt with, I am assured; and your vehicle was delivered back to you. It was ready for you before Christmas but you were unable to collect it, I am aware of this from our emails. The AA breakdown was available to you, as I informed you, I did place a leaflet regarding this in you car.
I do wish you many enjoyable miles driving in your Z4 and please do not hesitate in contacting me or your salesman Martyn if we can be of assistance in the future.
With best wishes Kate Barker, Customer Relations Manager.
Terence Rogers in response to Teltrish
I must now say that Junction 17 cars have pulled out all the stops to get my Z4 right. They have phoned twice to check to see if all is ok, which was quite unexpected.
The car repair was completed in a most helpful way.
I do have a current niggle with the alternator, giving a battery warning light on the dash occasionally, I have used a test meter and cannot locate the problem, but I believe that the alternator may need a new voltage regulator (basically new brushes). I have informed them of this and will keep them up dated.
I would recommend this garage, but you must be aware whenever you buy a used car, as the original owner will not always be truthful for their reason to move the car on. In my case I believe the owner before, was well aware of the problems and the garage failed to find them, as they would have only surfaced on full use of the car.
So to put it nicely the garage is very good, and their service is continuing to improve, so don't be put of by bad reviews, just be aware that the garage may not be wholly aware of hidden problems.
I'll be monitoring my possible fault and keeping them informed.
Jan M, December 2016
"Jan and Pete"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Our experience at junction 17 cars was fantastic from start to finish. When I initially called them I spoke to a chap called Jamie whom was very helpful and answered all my questions. I was looking at a Bentley GT which looked too good to be true on the website. Jamie confirmed the service history and owners over the phone and I appointed to go and see him on Saturday. When we arrived we were blown away by their showroom and their set up. The cars all looked beautiful and straight away we felt at ease and knew this would be where we would be buying our next car from. We test drove the Bentley and went through all the paperwork with a fine tooth comb with Martin another salesman. We were so happy with the deal we were given (part exchanging our jag) and the balance on finance. What surprised us the most is that the car was ready to drive away whilst we waited for the finance to be set up. We were super impressed that the car had passed an AA inspection too. You don't see many garages / dealerships that go over and above for their customers to make the cars spot on, well junction 17 cars did. We're so happy with our new car and the service from junction 17 cars. We'd happily recommend. Thanks again! Jan and Pete xx
+0 Found this review helpful
kate from Dealership in response to Jan and Pete
Dear Jan and Pete thank you for your 5 star review we all enjoyed reading about your experience. We do take our reviews very seriously and really appreciate you taking the time to write this. I know you were pleasantly surprised with the ease in which we were able to arrange finance and the fact you could drive off in your super Bentley. We have introduced the AA inspection, over the past few months, so that our vehicles are all ready to go, which is wonderful for our customers.
We wish you many happy miles in your Bentley and look forward to welcoming you back when you need it servicing.
With kindest regards from the team at Junction 17 Cars
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