I would give 5 rating. This is my second motor and have confidence in them to supply a quality vehicle. Any problems are quickly addressed. In my case a stone chip to the windscreen whilst being delivered was repaired at no cost to me. Both tines I have bought online without viewing in person. That's why I'd return again as description and service.
Reviewer has confirmed their email address
Ed from Dealership in response to Second Motor
Thank you for the fantastic review Daniel and for coming back to us for your second vehicle! We’re glad to hear you have confidence in our service and that everything was handled quickly, including the windscreen repair. It means a lot that you’ve trusted us both times to deliver exactly as described, even without viewing in person. We look forward to helping you again in the future.
When first approaching the dealership with the interest in a Porsche 944. I think the customer service could have been a bit better, but after dealing with a different salesman during the purchasing of the vehicle, it improved drastically. He was much more open to discussion regarding price and potential problems. I also appreciated the extensive test drive due to it being a sports car.
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Ed from Dealership in response to Great test drive
Thank you for your honest feedback and for choosing us for your Porsche 944 purchase. We're sorry the initial experience didn’t quite meet expectations, but we’re pleased to hear things improved and that you felt more supported throughout the process. It’s great to know the extended test drive and open conversation made a positive difference.
Purchased a Porsche 911. The customer service at the dealership was good and I would recommend it to others.
Reviewer has confirmed their email address
Ed from Dealership in response to 5 Stars
Thank you for your kind words and for choosing us for your Porsche 911 purchase. We're glad you had a good experience and truly appreciate the recommendation!
Had a great experience buying a car from you guys, I'd definitely give you a 5. I'll be recommending you guys to others and in the future would 100% look at getting cars from you
Reviewer has confirmed their email address
Ed from Dealership in response to I'll be recommending you guys to others
Hi Jonathan Thank you for the fantastic feedback! We're really pleased you had a great experience and truly appreciate your recommendation. We'd be delighted to help you again in the future.
Everything has been all good since getting the car just before the weekend. Managed to take it out a few times; all seems good. Whilst buying the Range Rover Sport, there was no pressure at all at the garage, and everything went smoothly.
Reviewer has confirmed their email address
Ed from Dealership in response to Everything all Good.
Thanks for your review Neil! We're glad to hear everything’s going well with the Range Rover Sport and that you had a smooth, pressure-free experience with us. Great to know you’ve already had a chance to enjoy it.
So far everything with my Land Rover Discovery is going well. We managed to take it out over the bank holiday weekend, and it's been great. I felt everything went smoothly on the day of buying the car, there was no hassle and the people were very nice. They also have some tidy motors.
Reviewer has confirmed their email address
Ed from Dealership in response to Very helpful
Hi Alan, Thank you for the great feedback! We're really pleased to hear you're enjoying your Discovery and that everything went smoothly. Happy motoring!
Everything I've asked Marshall & Son Motors for since getting the car they have sorted for me, no problem. Before getting the car I can say that there was no pressure at all. I ended up visiting the dealership 3 times before going ahead with it, and every time, they were happy for me to walk around the car and spend as much time as I wanted with it. There was no pressure, no problems, excellent service from the dealership.
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Ed from Dealership in response to Excellent service
Thank you for your kind words! We're so pleased to hear that you felt comfortable and supported throughout your visits, and that we've been able to assist you quickly and easily since your purchase. We really appreciate your feedback and look forward to being here for you whenever you need us.
I could not recommend Marshall & Son Motors enough. From the first call I made, it has been nothing short of an exceptional experience. I initially spoke to Jake, but I actually ended up dealing with everyone—from Jake to James to Ed—everyone at Marshall & Son has exceeded my expectations. I traveled quite a distance after they invited me to come and view the Range Rover. They were open about the car and its history from the very start, and we went on such a great test drive. It wasn't a short drive where you have to make a quick decision to commit to the vehicle; we went down the motorways, country lanes, and different areas so I could really experience and test out the vehicle. I put down my deposit and went back, and while I was waiting to sell my car, there was no pressure from anyone at the dealership. They kept me updated on the vehicle, letting me know they had completed a service on it for me, etc. Once the car was ready for me to pick up, they actually arranged delivery so I didn’t have to travel again. Everything went smoothly with the delivery. I did have an issue with one of the parking sensors, but just as they promised, I called them up, and they are helping me get it booked in with a garage close to me to get looked over. They really have got your back and look after you. I have always had a 4x4 and have been to a few different dealerships, but this is the first one where I would actually go back for my next car. From start to finish, it has just been a high standard of great service. If I could give a 10, I would. Thank you to every single member of the team.
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Ed from Dealership in response to An exceptional experience
Hi Steven, Thank you so much for your fantastic review. We're delighted to hear that your experience from your first call to the delivery of your Range Rover was smooth, transparent, and exceeded expectations. It’s great to know Jake, James, Ed, and the whole team made such a positive impression and that you felt supported throughout, without any pressure. Your kind words and recommendation truly mean a lot to us, and we’d be thrilled to welcome you back when you're ready for your next vehicle. Warm regards, The Marshall & Son Motors Team
We purchased two vehicles from Marshall and Son for our business: a Range Rover Discovery and a Range Rover Vogue. We are having an issue with the Vogue, the front suspension shock absorbers seem to have gone. However, we have it booked in to be checked over and sorted. The Discovery is great, with no issues at all. The whole team at Marshall and Son Motors has been fantastic. They stayed late when we were purchasing, without any complaints. The customer service is top-notch, and everyone is proactive. I was never left waiting to speak to someone. If they didn’t answer, I received a callback immediately. The whole team is proactive and shows great customer care. Very helpful, five stars all the way!
Reviewer has confirmed their email address
Ed from Dealership in response to Top-Notch customer service
Thank you for your kind and detailed review. We're delighted to hear that you're pleased with both the Discovery and the service you received from our team. We're sorry to hear about the issue with the Vogue’s suspension, but we're glad it’s booked in to be sorted promptly. Your satisfaction is very important to us, and we appreciate your business. Thank you again for your trust and for the five-star feedback!
Marshall and Sons Motors went above and beyond-everything was quick and easy, I was able to do a finance application online, and had a video tour of the van, and was even able to have it delivered-it’s the quickest and easiest way I’ve ever brought a new car! More than happy with purchase, and would be equally happy to deal with this dealership again! Thank you for a quick, easy and pleasant transaction!
Reviewer has confirmed their email address
Ed from Dealership in response to Great service
Thank you so much for your kind words! We're thrilled to hear that your experience with Marshall and Sons Motors was smooth and convenient from start to finish. It's great to know the online finance process, video tour, and delivery service all met your expectations. We truly appreciate your trust in us and look forward to assisting you again in the future!
If you are looking for great savings on quality used then you have reached the right place. Marshall & Son Motors Ltd are a specialist used car dealer based in West Midlands. We are proud to offer you a first class customer service and very competitive pricing. At Marshall & Son Motors Ltd we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
If you are looking for used car finance then Marshall & Sons are here to help. Based in Walsall our dedicated team of finance specialists have helped hundreds of customers, nationwide, to obtain great rate car loans.
Use our online finance calculator to check what rates we have, plus you can apply for finance online - it only takes two minutes and we aim to get back to you the very same day
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Walsall area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
Marshall & Son Motors Ltd we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Walsall? We look forward to meeting you - find our contact details here.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2008
Excellent | 401 | |
Very Good | 52 | |
Average | 0 | |
Poor | 2 | |
Terrible | 3 |
Marshall & Son Motors
Wlyde Java Northgate
Aldridge
Walsall
WS9 8UB
Mon | 09.00 - 17.30 |
Tue | 09.00 - 17.30 |
Wed | 09.00 - 17.30 |
Thu | 09.00 - 17.30 |
Fri | 09.00 - 17.30 |
Sat | 10.00 - 17.00 |
Sun | 10.00 - 16.00 |
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