Kelly, April 2024
"Perfect condition "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a great experience buying my Audi Q2 from Ponko. James was really helpful, and even though I was in the market for a new car, I never felt pushed or persuaded into part exchanging my Audi A1 in for a new car. I highlighted a few defects I wanted repaired before buying the Q2, which were fixed as agreed. James kept me updated and sent photos over WhatsApp throughout the process. Collecting the car was a smooth process, and I was very happy with how they valeted it to make sure it was in perfect condition before I drove it away.
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Ponko from Dealership in response to Perfect condition
Thank you for sharing your wonderful experience! We're delighted to hear that James provided such helpful and non-pushy assistance throughout your purchase of the Audi Q2 at Ponko. It's great to know that the defects you highlighted were repaired as agreed, and that James kept you updated with photos via WhatsApp. We're glad the collection process was smooth and that the car was meticulously valeted for you. If you have any more feedback or need assistance in the future, please feel free to reach out. Enjoy your Audi Q2!
Patricia T, April 2024
"Easy 5 ⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is fine with my new Hyundai I10 and I am very happy with how the sales process went. Easy 5 ⭐
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Ponko from Dealership in response to Easy 5 ⭐
That's wonderful to hear! We're thrilled that you're happy with your new Hyundai i10 and that the sales process met your expectations. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. Enjoy your Hyundai i10, and thank you for the 5-star rating!
Bobby H, April 2024
"10/10"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would rate my experience with Ponko 10/10 if I could because the people we're really nice and helpful with everything, nothing was to much trouble. I would definitely get another car from here in a couple of years.
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Ponko from Dealership in response to 10/10
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us at Ponko. It's fantastic that our team was nice, helpful, and accommodating throughout your visit. We look forward to assisting you again in the future when you're ready for another car.
Alan D, April 2024
"Ford Eco-Sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All is going well with my Ford Eco-Sport, I've given the car a good run out since I got it in February, I've even been on a couple of 2 hours plus drives and it all feels good.
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Ponko from Dealership in response to Ford Eco-Sport
I'm delighted to hear that everything is going so well with your Ford Eco-Sport! It sounds like it's handling those longer drives without any issues. If there's anything else you need or if you have more to share about your experience, feel free to let me know. Happy driving!
Sophie M, April 2024
"No hidden surprises "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When I arrived at Ponko to view the Ford Fiesta that I saw online, I was very relieved to see that the team described the car perfectly! There were no hidden surprises with the car or the paperwork, so for me, it was a perfect experience.
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Ponko from Dealership in response to No hidden surprises
Thank you for your feedback! We're thrilled to hear that your experience at Ponko was perfect and that the team accurately described the Ford Fiesta you saw online. Transparency and honesty are key to us, and we're glad there were no hidden surprises with the car or the paperwork. Enjoy your Ford Fiesta!
Anna M, April 2024
"Lovely car 😊"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Toyota Yaris has been a lovely little car, and I'm really enjoying it because its size is perfect for driving around town! I'm not great with names, so I can't remember the salesman's name, but he was excellent; he really took his time to explain every bit of the paperwork so that I fully understood the finance agreement. I wouldn't change anything about my visit to Ponko, but I don't like to give top marks because there is always room for improvement.
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Ponko from Dealership in response to Lovely car 😊
Thank you for your wonderful review! We're delighted to hear that you're enjoying your Toyota Yaris and that our salesman provided excellent service, taking the time to ensure you understood the finance agreement thoroughly. Your feedback is valuable to us, and we appreciate your honesty. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.
Erron B, April 2024
"Very efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very efficient service from Frederick! The Ford Fiesta they had in stock wasn't in the showroom for long before I snapped it up. So I didn't manage to take the car home on the same day, but we arranged for me to come back and get the car once the minor issues were sorted out, such as a small button on the steering wheel. That was sorted pretty quickly, and on the day of collection, it was nice to arrive to a well presented (valeted) car, which was a nice touch. Everything the team said they were going to do was done, so I can't complain.
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Ponko from Dealership in response to Very efficient
Thank you for your feedback! We're pleased to hear that Frederick provided you with efficient service and that you were able to quickly secure the Ford Fiesta you wanted. We apologize for the minor issues but are glad they were promptly sorted out to your satisfaction. It's great to know that you appreciated the well-presented car upon collection. If you have any more feedback or need further assistance, please feel free to reach out. Enjoy your Ford Fiesta!
7487612210, April 2024
"Fabulous service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fabulous service and such a simple process. It's the second car I bought from Ponko, and I've received great service both times. My Nissan has been great up until now (touch wood). Top marks all around.
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Ponko from Dealership in response to Fabulous service
Thank you so much for your wonderful feedback and for choosing Ponko again! We're thrilled to hear that you've had a fabulous experience with us and that both times you've received great service. It's fantastic to know that your Nissan has been serving you well. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We appreciate your loyalty and hope you continue to enjoy your car!
Melanie, April 2024
"1 hour turn around"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No complaints whatsoever! I knew exactly what I wanted because I saw the Mercedes-Benz A-Class advertised on Autotrader before making the trip down. Asa knew that we were in a rush, so he pushed all of the paperwork through, and within an hour, I was driving home in my new car. It was the exact service I love receiving because I don't like to wait around.
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Ponko from Dealership in response to 1 hour turn around
Thank you for your positive review! We're thrilled to hear that your experience with us was efficient and exactly as you had hoped. It's great to know that Asa provided prompt service and got you into your Mercedes-Benz A-Class quickly. If you have any more feedback or need assistance in the future, feel free to reach out. Enjoy your new car!
Fiona H, April 2024
"Perfect "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Matthew was perfect from start to finish; he really made the whole process so easy, and he didn't try to sell me any warranty or additional products, which I've experienced in the past. My Golf has been terrific since driving away! I've been on both long and short drives, and it's doing me proud.
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Ponko from Dealership in response to Perfect
Thank you for your fantastic feedback! We're delighted to hear that Matthew provided you with such a smooth and pleasant experience at Ponko. It's great to know that your Golf has been serving you well on both long and short drives. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. Enjoy your Volkswagen Golf!
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