Alberto P, October 2018
"The worst EVER DEALER !!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What's the point to sell the car with the left cover mirror with unsecure position to lost on the road.. Some hiding scratch under a very bad quality paint standards really bad communication with options.. at the end.. £2000 in cost plus £5000 in interest... so really upset.. if have any option to bring back the car absolutely i'm doing.
NEVER BACK TO CARBASE IN BRISTOL AGAIN !!!
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Staff from Dealership in response to The worst EVER DEALER !!!!
Hi Alberto, we are sorry that your experience wasn't to your satisfaction, please contact us on 0117 405 7868, or by email at sales@carbase.co.uk and a member of the Team will be happy to assist you further. Kind regards
Huseyin L, October 2018
"Disappointed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I came to see the car last Wednesday, the car had 4 Brenda New Pirelli tyres on, I bout the car today and realized that New tyre release to used mishelline ones, I am disappointed, I would not recommend Carbase to anyone.
Huseyin lim.
+0 Found this review helpful
Staff from Dealership in response to Disappointed
Hi Huseyin, thank you for your feedback, we're sorry that you aren't completely satisfied with your experience. We will be investigating this further, if you'd like to speak with us please call on 0117 405 7868, or you can email us at sales@carbase.co.uk. Kind regards.
Anonymous, October 2018
"Car bought from Carbase Bristol"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff were very helpful and made the whole process extremely simple, including payment, taxing and temporary insurance.
Prior to purchase there was never a feeling pressurised selling, staff were happy for me to look at numerous vehicles and provide info.
Only slight criticism would be that the admin fee (£120) should be added into the screen price, not an add on, as it is unavoidable however you pay
+0 Found this review helpful
Staff from Dealership in response to Car bought from Carbase Bristol
Hi, thank you so much for reviewing your experience, we're really pleased that you enjoyed your visit overall and will take your feedback on board to help improve our service. Kind regards
Brandon G, October 2018
"Highly recommendable "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently got a new car the sales person naz was highly professional and friendly and knew what he was talking about!
He explained everything down to the last detail so I was fully informed on what I was buying.
I would highly recommend this company and naz.
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Staff from Dealership in response to Highly recommendable
Hi Brandon, we are really pleased to know that you enjoyed your visit to our Bristol Store, thank you very much for taking the time to review us!
Fiona P, October 2018
"Great car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Mirgen was friendly helpful and interested. He wasn’t pushy or overbearing easy to work with as we’re Emma and Ellie. Perfect problem free purchase
+0 Found this review helpful
Staff from Dealership in response to Great car purchase
Hi Fiona, thank you for your lovely review, it's great to know that you enjoyed your visit to our Bristol Store!
Kazeem, October 2018
"A very great service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very friedly and helpful staff.
+0 Found this review helpful
Staff from Dealership in response to A very great service
Hi Kazeem, we're really pleased that you enjoyed your visit with us, thank you for leaving a review!
Mark N, October 2018
"Mark Nichols"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good honest, friendly service, without the pressure of forcing a sale on you.
+0 Found this review helpful
Staff from Dealership in response to Mark Nichols
Hi Mark, thank you for reviewing your experience, we're so pleased that you enjoyed your time with us!
Staff from Dealership in response to Mark Nichols
Hi Mark, thank you for reviewing your experience, we're so pleased that you enjoyed your time with us!
Travis R, October 2018
"Great Customer Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would definitely recommend carbase!! I am very happy with the car I have brought from them. There was a large range of cars and the staff were all very helpful and friendly!!
+0 Found this review helpful
Staff from Dealership in response to Great Customer Service
Hi Travis, thank you so much for reviewing us, it's brilliant to hear how pleased you are with your experience!
Matthew, October 2018
"Right Car at the right price."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Got the car I wanted for the price I wanted I think that's the most important. Richard the salesman who dealt with us was brilliant. Cheers for everything.
+0 Found this review helpful
Staff from Dealership in response to Right Car at the right price.
Hi Matthew, it's great to hear that you enjoyed your visit to our Bristol Store, thank you for your kind review!
Robert T, October 2018
"Ripped off after engine failure "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brought Vauxhall Insignia back in Feb 2018 from Carbase Bristol. Nothing but problems since the purchase. RAC dealing with me at the roadside and towed back to either Carbase at Weston or Rowcliffs Taunton. Finally last weekend car has massive engine failure - wasn’t surprised at all. Taking legal action. The goods were faulty when purchased! After sales manager Lou calls me at 8.30 one night trying to tell me Carbases marketing team had seen my angry Facebook status regarding Carbase as a company and he was annoyed - tough! It’s not you that’s just been sold a complete death trap loosing well over £4K and having nothing but rubbish from day one.
+0 Found this review helpful
Carbase from Dealership in response to Ripped off after engine failure
Thank you for your feedback, and we are sorry to hear about the difficulties you have experienced. We take issues of this nature very seriously and would like to reassure you that we are reviewing the situation. We understand how frustrating this must be and are committed to working towards a resolution. If you'd like to discuss this further, please contact us directly at complaints@carbase.co.uk or 0117 911 5428.
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