Majid

worst experince with dealership

Worst Customer experience ever i had from them. Bought a brand new zero meter new defender. Reason for buying a brand new vehicle was to be hassle free (peace of mind) for the next couple of years but its gone wrong, as soon as i drove the car out from dealership i noticed car was pulling on one side itself, also was felling jerks while slowing down. called the dealership and they booked an appointment for me. Imagine in 1 month i been to their dealership 14 times and 4 times they kept my vehicle to fix it. Even once while awaited in their dealership their technician took a test drive and confirmed me that this vehcile is having some issues and he will try to fix it. Last time i left my vehicle with them on 22nd of december and received an email on 5th of january that my car has been fixed and tested. I checked my landrover remote app not even a single day they tested my vehcile in 15 days. I sent a screen shot of the remote app by telling them that i am rejecting this vehicle, customer relationship manager Melanie Vine called me and asked me to wait till next week as she is going to submit paper work to land rover and get me a new vehcile as it looks like a manufacturing fault. but she never come back to me so i have chase her myself. Then i have been told a different story that something with the gear box has been changed and my vehcile is ok to drive. She let me speak to new manager named Tom, who told me to move towards D300 instead of D240. They still are having my vehcile since then. I requested them to send me email with all the work done so far to fix my vehicle which they haven't yet. Its been two and half months they still havent fixed it yet . I am going through stress and can't focus on my business even. Never ever buy any vehcile from sytner land rover maidstone they are double faced and looting people. few friends of mine wanted to buy same defender but i am going to tell them them the fact what ahppened to me. Haven't seen such a poor customer services in my life. Feeling completly helpless.