Nazmul M

Poor customer service terrible communica

Absolutely disgraceful service by a bunch of charlatans. Took out a service plan for my bmw where I was paying £30 a month. Called up as I was told my first service was due in January, so I decided to book in. The service was carried out and I go to pick up my car and I’m told that I need to pay £110 because the service was actually due in March / April and the monthly payments won’t cover it. This isn’t my issue! If I was told correctly of the date of the service I would have booked it in March. They refuse to cover the cost themselves even though this is their customer service error by confirming my service was due in January. Now they won’t release my car until I pay them £110 for something I wasn’t even told about and are threatening to hold the car for 3 months. Disgrace.