Anonymous

Disgusting customer Service. No regard

DO NOT DEAL WITH THIS MAN! Disgusting disregard for customer! I bought a Land Rover Freelander from Radford Sports cars T/A Turves Green Service Station 4/12/2020. I paid £2200. It was DELIVERED to me on the 5/12/2020 On the 25th of December (Christmas Day!) it developed an Engine malfunction indicator (M.I.L.) amber light comes on during driving. Exhaust is smoking. Consuming excessive amounts of diesel. Sunroof does not work. Driver heated seat does not work. • 28.12.2020 - Called Radford on 07537165815. He did not pick up my call. • 28.12.2020 – Called Turves Green Service Station. I was initially told they would be able to pick up the vehicle from my address using a tow truck, however I was asked to call back the next day. • 28.12.2020 - Radford called me back, when I explained the situation he said he was happy for the garage to sort things out with me. Did not say that he was not able to transport the vehicle. • 28.12.2020 - Called Turves Green Service Station. Was informed that Radford had told them that it was up to me to transport the vehicle. This is not possible as it’s not usable to drive. I am also aware that it is their responsibility to collect it was they delivered it when I purchased. • 28.12.2020 – Called Radford. He was evasive on the phone. Said it was up to me to sort out transport. He ended the conversation by putting the phone down on me. • 28.12.2020 – Called Citizens advice Consumer helpline for advice. They are reporting the matters described to Trading Standards on my behalf. • 30.12.2020 – Letter sent asking for a full refund within 14 days. No response received. • 11.01.2021 – email sent with an attached copy of the letter sent. 12.01.2021- email sent by Auto trader reminding Mr Radford for his obligations under the Consumer Protection Act 2015. I was given no paper work on my statutory rights to a 14 cooling off period and am interested to note that the sale has been processed as a private sale where as I was under the impression I was buying from a dealership. When I first spoke to Steve Radford, he wanted me to make a bank transfer to a private bank account which I did not feel happy about and am in hindsight relieved to have used my credit card to pay as I hope you will be able to afford me some protection against this man under section 75 of the Consumer Protection Act 2015.