Mr D

Dodgy Dealers! - Broken promises & lies

Broken promises and a car that didn't work properly!! I've tried to resolve this amicably but despite promises, they have still failed to refund part of the cost to repair the car. I purchased without driving due to COVID, not ideal but was told they'd have in the garage and get MOT done etc and could then collect in a week. Told it drove really nicely, first day drove home and was fine on flat, next morning, first hill I experienced, it really struggled, I contacted straight away and was told nothing they could do due to COVID at present, so put some engine cleaner and drove for another few weeks to see if that resolved the problem. Alas it didn't, so contacted regarding the 3 month warranty that came with it but was then told this didn't cover it. Basically not worth the paper it's printed on. I had the work done elsewhere and contacted again, since it was a lot of money to fix (turbo needed replacing). Stillman replied and said to drop back and they'd fix it.....a little late, since I'd been denied repair twice and so went to get fixed elsewhere. I managed to get him to agree to refund cost of parts and not labour, fair enough, at least it's something but still no refund, no replies to messages, just broken promises. I'd say I wouldn't buy from this dealer again, has lied, broken promises and sold a car not fit for purpose. Thankfully there are plenty of other dealerships nearby, I'd suggest using them instead as Stillman's has proved themselves dodgy dealers.