Olivia B

Awful Experience

Terrible experience since the day they took my money. They sold me the wrong spec car (sold me what was advertised as a 140bhp Fiesta and they had ‘triple checked’ it was before I bought it) . Got the car delivered to find on the V5 Doc & VIN Sticker of the car that it is actually a 125BHP Fiesta!! Someone had attempted to scratch off the BHP Number on the VIN Sticker leaving the KW number - stupid if you ask me. Salesman admitted that no one actually checked the VIN or the V5 ; surely this is one of the basic checks?!? So got a full refund and took my money elsewhere. Before the vehicle even arrived, they were only interested in the money because once they had it the customer service was appalling. I was chasing them for EVERYTHING, nothing was done on time and used COVID as an excuse. Sorry but if you are paying 12k for a car you expect a decent amount of customer service, COVID or no COVID. Do not used unless you want to be messed around like I have.