Eddie B

Best avoided!

I arrived to be confronted by someone wearing a big black mask, surgical gloves and brandishing a thermometer! I passed the test, so handed over my car for MOT and service as previously arranged. Six hours later I phoned for a progress report. I was told that the work had been done and the paperwork was being processed, so I could make my way to collect the vehicle in about 30 minutes. I gave it extra time and arrived an hour later to find the paperwork was still not ready. I sat down where directed by clerk/receptionist - the only admin person visible - and they started to sort out my paperwork. At that point another person came in and approached the desk, obviously a friend of the clerk/receptionist by the warmth of the greeting. My details were then put to one side and the clerk/receptionist started to process the newcomer's paperwork. I politely pointed out, from the outpost where I had been sent to wait, that I was being served. I was told the diversion would only be for a minute, and the clerk/receptionist continued to process the newcomer's details. Twenty minutes later, after leaving the room, the admin person returned to finish dealing with me! I expressed my shock at the situation, but my feelings of outrage were casually dismissed. I shall never, ever go there again, and would urge others not to - unless they're friends of the admin staff.