Jon M

A Masterclass in customer service

It's rare to receive even moderate levels of customer service these days, so I was truly delighted to have been dealt with by Paul Stenton, who presented to me what I can only describe as a Masterclass in good old fashioned, personal, customer service, From my initial telephone call into the showroom to the car being delivered to my front door, every query was dealt with quickly, professionally, and speedily, and NOTHING at all was too much trouble. No sales pitch, no gimmicks, just honesty and professionalism. Again, this is rare these days. Paul literally went over and above to deliver the best possible experience to me and I will certainly never forget this experience in purchasing my first Audi. With me living over 100 miles from the dealership, you would think this would present some sort of problem. Well it didn't. The car arrived exactly as described, following a personal video of the car being sent by email to show me around it. The delivery truck driver too was a very friendly and enthusiastic chap and commented positively on the car as it came off the truck. If you wish to purchase a car, no matter where you live in the country, and you wish to experience customer service at its absolute finest, along with knowing you will be buying a car that is as it is described, I recommend you contact Paul as soon as possible.