Mr/Mrs A

Wouldn't buy from them again.

We bought a car from them August last year 2020. To cut long story short. We were told they would service the car to a high standard unlike other garages. Two month after owning the car I had to jack the car up to look underneath as there was rattling coming from underneath, while looking underneath the car I noticed the oil filter is old, clearly they haven't done what they were supposed to do. I checked the service book they have stamped it. I informed them my finding. They started making excuses saying that the car didn't need serving it had another like 7k before its needing serviced. And I asked why did they stamped the book if they hadn't done the service. Their excuse was it was a mess communication with their mechanic. Aweek after I informed them the service light came on, and the car has only done 800 miles since it got delivered to us. I asked them that if I take the car to a local garage to get it serviced would they pay for the service. They refused that, again them saying that the car didn't need serviced. So we contacted the finance company they contacted the garage. The finance company kept me informed to what was happening over the phone and via emails. The garage offered to service the car but we had to take it back to their garage, we refused the offer as we had to travel 6hrs there and back just to get an oil and oil filter changed. The finance company phoned as again and said that the garage were willing to offer us £20 towards the service £20? What an insult. At the end the finance company had to pay for the service. My advice is to avoid dunwell motors go else where...