Anonymous
Nope... Worst Experience Ever...
Ive been waiting to do this for a long time... My entire experience was poor, ill sum it up: Bad customer service. Only care if they get paid. Any chance they can get, they'll charge you extortionate prices for a stupid little fix (mostly a manufacturer fault, or theirs, but hey they're never wrong...). FINAL STRAW - Backstory: Said they sent me a service sheet through email, and it was on their system. My bike had just completely broken down on the road so I had to get it delivered to their shop (this time I didnt have to pay their silly price of £50 to deliver it to Cannock as it was a non-runner). I wait a few days and they call me back whilst I'm on a short holiday, saying that its fixed (didn't exactly tell me what was wrong with it) and that they just took it apart and put it back together... they said that it isn't covered by warranty because I haven't taken it in for my next service (2500 miles, it was around 2650 at this time). I argue saying that they never sent me a service sheet, and we go back and forth until the man on the phone snaps at me "listen mate, i'm not going to go back and forth with you. We sent you the sheet, its in our system, so you'll have to pay it." And then continued to be sarcastic and closed the call with a sarcastic "bye then". The sheet was not in my emails (which was the correct email), but hey like I said they're always right... When I travelled all the way to Cannock, I decided on the way to forget about asking for the service sheet as I knew the reply and where it would leads, so instead paid just under £100 (overall around £300 in 6 months to fix all of the manufacturer problems with this stupid Brixton SK8). I decided to never use them again, and I am so happy that I make that decision. AVOID this place and avoid Chinese bikes in general. It's a 50|50 chance to get a good bike. Go and buy a second hand Yamaha or Honda... you'll be a lot happier! They're all jokers