Paul

very poor service, communication

car broke down middle of october, recovered to eden vauxhall christchurch. had to call them a week later as not heard from them. Told part delayed for another week. had to call again another week later as still nobidy called me. Part still delayed again. Being told it was due in on a certain date and then told a different date again. eventually part arrived 2nd week of december yes 2 months. but no phone calls from eden vauxhall in this period not once! Collected car and was very dirty. was told all done and given key and nothing else. So i asked are you sure ?they said yes, then i said well i noticed the front brakes had new parts on when i looked at the car. then they checked a found out that it had had new pads fitted front and rear. So if had not checked the car and noticed the brakes and challenged them i would have drove the car off not knowing that the brakes would be at 100% and could have had an accident. as they brakes had not bedded in yet.