Jake C

Rubbish

Terrible customer service. Bought a car from here 3 months ago. 2 months ago the inside trim kept falling off. I rang up told them they said to send photos a month later nothing was done. 1 month ago I got a puncher I went to get it repaired. There was no locking wheel nut in the car. After ringing and ringing couldn't finding it. They said it will be in a box. Or in a bag. No where to be seen finally found the locking wheel nut under the speaker in the back. But then I found out the locking wheel nut doesn't fit the car. They told me to sort it out for my self. It wasn't there problem. I said I have only just bought the car from you it is your problem. They told me to get break down or something. I said I want to speak to a manager. I said let's start fresh. Forget about the month waiting for the trim. And fixing my other problems start fresh from today. I want everything fixed within 28 days. Or I will return the car. They told me to book it in with a local garage. After trying this first garage and they said I would need a specialist who takes off locking wheel nuts. But they claim to say they will be able to do it. Its easy. Now I was told to book it in with a local vauxhall. They said the same thing I will need a specialist. I was on the phone to them all of Friday. Getting no where. I said I am coming down tomorrow. With the car fixed or a refund. I have returned to the garage. I was never welcomed. They thought I was someone else picking up a car. Passing me form. I said I think you have the wrong person. I have taken a photo off the wheel and will give a update in the future if they have made more damage. Update. They fixed the car but now damage the wheel. Refunded my fuel 2 weeks later. Now I've drove back another 6 hour drive. And they have given me a car to borrow. With no fuel in. Excepting me to pay for fuel. Also its a corsa. And I have a grandland x ultimate. So they expect me to have a dog a baby a family in a corsa. At least I got offered a drink this time. Update 1 week later. They called me saying the tyre isn't repairable. The puncture is on the wall off the tyre. I said no it isn't. It is on the thread. He went away. Came back and said yes its on the tread. I said so is it repairable. He said no. I said how do you know when you haven't even looked. You said it was on the wall. Now it's not. Doesn't make me feel very convinced. When I left the car. I was told they would fix the puncture or replace the tyre. Now they aren't doing either. I rang up the garage across the road for them to fix the tyre. And vauxhall said they would drop the car off Wednesday/Thursday. I've got another phone call Friday. Saying can you get them to pick the car up. I said you told me you would drop it off. Now there not. The whole process of buying a car from this company is a bad idea. NEVER EVER BUY A CAR FROM HERE