Elmarie

So disappointing.

Would NOT recommend this garage. Bought a Volvo here on 19/11/20. Everything was brilliant before the sale and Mark was very friendly. Drove from Dumfries to see and test drive before paying our deposit while waiting for the service and MOT to be carried out before purchasing. In this time Mark also had a repair done to a small rip on a seat which we thought was great. The very next morning the car was making a horrendous noise so I took it to our local Volvo specialist for a quick check and found that the back break pads were metal to metal altho it had passed it’s MOT less than 24hours before hand with no advisories. I was advised by our local garage that this was not road safe and should not have passed an MOT. Mark did not seem happy that I had my own garage check and carry out the work and was very reluctant to reimburse the cost of the pads. Coincidentally the brake pads was an advisory for last years MOT aswell as a nail in left rear tire and surprise surprise the nail was still in the tire so I’ve also had to put a new tire on. A few days in and still hearing noises from the rear which was from the break discs so I replaced them and paid for this myself as Mark wasn’t so friendly after my 1st issue. Another few days in and I had to put a calliper on the rear left. I tried contacting the warranty as I was sold this vehicle with 6 months executive warranty but I was soon informed by them that i needed proof of services for this to be valid. I bought this car with the understanding that it did have service history but in fact I didn’t receive any proof of service not even the service stamp from the service Mark had claimed he done therefor the warranty is invalid. (Very doubtful a service was carried out as the car didn’t even have screen wash in it) This car was also advertised with 2 keys and I only received 1 key which was flagging up as having a low battery. I did not receive a green slip / new keepers slip for the car and have still not received a V5. After asking Mark for the green slip or even a photo of this his reply was NO. After contacting the DVLA with regards to the V5 and discussing my issues they have advised me that there has been no paper work completed for a V5 since June and that from what I’ve told them they are very doubtful that the MOT was carried out (which was what my local garage had also said) and have advised me to contact DVSA. By the sounds of things this car never seen an MOT and has just had a certificate slapped on it. Never again will I buy from hear. I’ve had to give 1 star only because there’s no option for none!