Vitalijs N

Stay away at all costs!

Stay Away! Read in full if you don't want to get burned! Wish I read up all of the reviews before getting involved with these jokers. On 31 October 2020 bought a 2011 Chevrolet Cruze and initiated a return 1.5 weeks later. Despite being described as "no mechanical or electrical faults" the car has a faulty gearbox and burning out and flickering LED's backlights on the dashboard (both confirmed), not working aircon and possibly a blown headgasket. These guys are now trying to wiggle their way out of refunding and I will be taking them to court. Initially (two days after the purchase) I took the car in to give them an opportunity to fix the issues, but they failed to. After I had the gearbox issue diagnosed elsewhere, they reluctantly collected the car with one week delay, which they claimed was due to covid issues at the "collection company". However, on the day of collection it was their own employee collecting the car on their own tow truck, so the "covid issues" at the delivery company were clearly a load of crap. Two weeks after that (and three and a half weeks after the return was initiated) they sent me an email refusing to refund, which was accompanied by a "expert witness report", claiming that the car had no faults. However, the genuinness of the report is really questionable. It was a word document, not even locked from editing. The best part was that they seem to be so incompetent, that they couldn't even delete the metadata from it! Their "report" was a re-edit of another one, which was created in 2018 on a completely different topic. Yeah, sure, truly an "expert witness report". Fairly certain it will not stand in court, but, who am I to judge. The best part is, they openly admitted (IN WRITING!) that prior to the "assesors" visit, they have fixed the dashboard backlights and then had the audacity to say that "no faults were found". I suspect that they tried to fix the gearbox too as their "experts" report also claims that at the start of the test, the car had 67,328 miles which is 14 miles more than when it was collected on a tow truck. What is the point of driving it around before the assesment, if not to check that it no longer had any issues? They even had the nerve to threaten to bill me £20 +VAT per day if the car is not taken back within 7 days! All in all, dodgy bunch. I agree with another reviewer, that they appear to sell preconitioned cars without declaring them as such. I have already reported them to trading standards, will be shortly reporting them to Motor Ombudsman and HMRC and will be taking them to court in 13 days, when the pre-proceeding notice elapses.