Neil R

Abysmal Service

Believe it or not, this has just happened to me this week. Bought an Audi A6 from SERE Lisburn in February 2020. Car has been back in a garage 5 times since then, 3 times with the same fault. Three times the car has been fixed under the year’s warranty. The Audi has a dangerous, intermittent issue that causes the car to go into limp mode. I supplied SERE with video evidence of this occurring, however both SERE and Audi have been unable to get the fault to reproduce. For the last 5+ weeks I’ve been driving a courtesy car from SERE. This had to be returned yesterday. Everyone within SERE (including the MD) is aware of the dangerous nature of this fault, although they’ve been unable to reproduce it. The Sales Director, who I appreciate is operating with the parameters given to him has given me two options: 1. Trade the car in (for £4000 less than the finance amount outstanding) and buy another car (morally I can’t trade the vehicle in elsewhere) 2. Take back a car that’s clearly a danger to myself, my family and other road users - which SERE are fully aware of. Also explained to the Service Manager that, after speaking to my Insurance Broker, there could be implications on my insurance cover as I know the car is unsafe. Left the courtesy car back yesterday under instruction, obviously couldn’t drive away in a dangerous car, so was forced walked away with no transport, and no resolution in sight. Absolutely shameful - genuinely hope that this doesn’t happen to any other potential SERE customer.