Robert S

Horrible staff

My sales rep was Andrew Struthers at glasgow south vauxhall, at first the team was friendly at finding me the car i want and getting me a good price for it, so i accepted the car, couple of days after pick up i noticed damage to the paint work and phoned to get it sorted, at the time andrew was off so i dealt with paul the sales manager, i went over the car with him and his answer was to get it valeted, well that didnt work so i got in contact again and spoke with andrew about damages to the paint work and this weird residue on the screen of the car and scuff, his answer to these issues was to take it down to the valetors once i received the car back the paint work was fine but the residue and scuffs on the windscreen where still there and was told there was nothing else they could do, i was not happy with this as it was very noticeable on the drivers side and when driving at night causing a dangerous glare through the windscreen i said if it does not get repaired i want to return the car and get a refund for my deposit his reply was bring the car in so that him and his sales manager could have a look at it, on arrival to arnoldclark i was met with the most dismissive sales manager paul who sat in the car for seconds and said theres nothing there its the heated element in the glass, i has a spot light in the back of my car and offered to put that on the car so he could see it more clearly his reply was thats not true lighting when driving al take it around the block, on return he then was still saying there's nothing there refusing to get any works and saying there is nothing they can do and that he was not standing around to argue with me and not even offering me my refund and return now paul is half my hight did not even adjust his seat to the hight i can see through the windscreen when this occurs and did not give it a genuine look over and was extremely rude, i have contacted customer service with regards to this as i have emails from andrew acknowledging that there is damage to the screen.