Anonymous

They aren’t bothered about service.

Obviously this company couldn’t care less about keeping customers which was the impression I got when I attempted to book my Mini Countryman in for it’s 2nd service and replacement of the front grill due to pheasant damage - total bill being over £300. I had bought the car from them in August 2018 and encountered a few problems in the purchase/delivery of the vehicle - a sign of things to come maybe. I had wanted to show my loyalty to a local Mini dealer and because we are now a one car household and live 17 miles from Malton I enquired about the possibility of a Courtesy car. I was horrified to be told the charge would be £20. I then asked about a collection service. Oh yes, came the reply but there’d be a charge of £20 for that. So I asked about sitting and waiting while the work was done. Oh no, came the reply. No one is allowed to sit and wait because of lockdown. I said I’d had a Courtesy car when I had brought the car in previously for a service and is was free, it was a ‘Courtesy’ car. So why are you charging now, I asked. Oh, came the reply - this has been in place since lockdown. I don’t make the rules I was told. By this time I realised that I was getting nowhere and when asked if I was going to book the car in I said I wasn’t. I also mentioned that as I was 77 and had an arthritic hip I was not in a position to walk the distance into Malton, waste a few hours and walk back so I would take the car elsewhere. This I have done and the car is being collected for it’s service and being returned to me - at half the price I might add. Will I ever return to Cooper Malton? Will I recommend Cooper Malton? No, to both questions.