Raj S

Nightmare experience with Lancaster Jagu

8th October 2020 : my f-pace stalled on a busy motorway Even though the car was recovered to Lancaster Jaguar Wolverhampton on 16th October, they were so busy they couldn’t look at my car until 3rd November 2020. Jaguar engineers are now been looking at my car for more than 2 full weeks and they still haven’t figured out what is wrong with the car or how long it’s going to take to repair. Most annoying part is - you can’t get through to anyone responsible at showroom and even more annoying is - they are refusing to give me a courtesy car when my car is still in their garage and being looked at by their engineers They know I am a key frontline worker, working for NHS, they still aren’t helping or supporting me with my commute to work. I am spending £250 - £300 every week on hire car just to go to work so that I can look after sick and dying Covid patients in our intensive care unit. This is my last roll of dice, I hope someone with authority and responsibility at Jardine motors read this and come forward to help me with my commute to work. All I am asking for is to provide me with a courtesy car or promise to reimburse the cost of hire car when my car is being repaired at their garage. So that I can go to work and make a difference to our patients without worrying about my daily commute Just to remind you October 2016: This f-pace was purchased from Lancaster Jaguar wolverhampton August 2018: stalled on M54, major engine failure - new engine fitted October 2020: Stalled on M54, major engine failure - Jaguar engineers are still figuring out what the problem is With such awful customer service how can Jardine call themselves a reputed company selling luxury cars !