Martin

Avoid At any cost

CAR HAS NOW BEEN REJECTED DUE TO FAULTS Extremely disappointing and shambolic experience. Where Marc from sales has been really professional and helpful I can't really say the same about that car that has been sold to me via BMW approved used. I purchased the car not even 2 weeks ago and on day one car developed quite severe condensation in both headlights. I've been told by Service team to bring the car down however, apparently the pictures which I have given are not good enough so I have to now build up the case for BMW so something can be done about it. Moving forward after collecting the vehicle back from the service centre car suddenly started shaking while idle. Not every single time however, it does happen. Also when I switch on AC the car is making some weird loud moan noises which is quite concerning. This being said at times when I turn off AC the entire car shakes like some kind of a small airplane turbulence. I really wonder how this dealership is still allowed to keep the BMW logo above. Great image for BMW approved used program. Unfortunately I had to do a research on my own hence, brought the car in to 2 independent BMW specialists and both confirmed compressor unit is faulty and needs replacement however, the AUTOLOGIC computer highlighted even more faults including EGR unit. It's quite puzzling how this car has passed BMW approved used assessment where all the cars should have been fully tested. Attaching readings from autologic computer. Once I had diagnostics done from other garages BMW acknowledged there is a fault with the car however, I had to show their mechanics how to troubleshoot certain problems as they are basically useless and have no idea how to diagnose simple things. Going back to turbulence aka car shakes it appears engine mounts are gone and most likely transmission mounts are also gone. Engine swings from left to right in the bay shaking the entire car!!! Sytner Sunningdale has sold the car which is not roadworthy putting my family as well as other people on the road at risk. It's barely been 2 weeks since I Purchased the car and most of the miles done were to go back to the dealership to diagnose the fault. This place needs to be checked as they are putting cars on the road that are not roadworthy. It appears this dealership can be very defensive with implying their service centre is only correct if it comes to diagnosing the problems. They will dismiss any other attempts done by independent mechanics just to drag the entire process for even longer. Saying that just before I rejected the car I have called upon their own BMW official assistance and the person who diagnosed the car stated the engine mounts are bad however, this dealership will still deny any further problems with the car... AVOID AT ANY COST! I really do not understand how the car with basically no engine mounts and other issues like dead compressor passed the stringiest checks FOR BMW APPROVED USED CARS!! WELL DONE SYTNER SUNNINGDALE!! Link to Video Showing Worn engine mounts: https://youtu.be/EKMtjXy9iFY