Matthew S

Misquoted and they couldn't care less.

Awful service all around, was misquoted on a new Corsa. Geoff the salesperson gave us a figure based on £0 deposit but failed to realise it was with a £2000 deposit. This wasn't a case of we got our wires crossed, we went in great detail though a package and he got a simple fact wrong. We arranged a Saturday morning test drive with him, we got to the dealership to be told he wasn't in and was 'with his kids' the Salesperson there Richard was completely uninterested with us and said 'we've just opened' it took almost 20mins for him to print a piece of paper for quotes, we were told multiple times he assumed it was just a test drive and did not expect us to want to confirm car and had no information. He called Geoff to ask about initial quote as he could not find our details and blamed Geoff desk organisation. We left Saturday with the understanding Geoff would call us first thing Monday after talking to Vauxhall 'to get some more money off car' but we had to chase him, and was finally told the quote was the quote and that was it. Not very apologetic, didn't seem to care at all about us being given the run around. I mentioned we where annoyed that he wasn't available on Sat as we could have come in another time and they just do not care. Weren't friendly on arrival on either visit, so different to any other dealership where you are greeted with salesmen overly helpful if anything.