Sally L

Car service

Car went in for a service and an item was removed from my car! Waited a week for an investigation only to be told that they escalated the case and decided they wouldn’t be held responsible without telling me! Item not valuable be very sentimental. No recall from HWJ, not interested! Very sad as I have been a customer now for over 10 years and feel very let down. I have spent a lot of money with HWJ and to have an item removed from my car and then ignored is extremely upsetting. Police have been informed as I don’t want anyone to feel the way I do!