Greig M

Terrible Bully of a Manager

Bought a used car from here, car not right from moment we got it, was back in garage and they done work to it, chamged battery without even telling us beforehand 'as a goodwill gesture', this didn't fix problem, faukt codes atill there, the female manager Norma was extremely abrupt on the phone trying to dictate what was happening to me, not happening i'm afraid! Had to get trading standards involved, car back into garage and they took it to a vauxhall dealership, then told me after mumping her gums about how i'd have to pay for diagnostic test that this was another 'goodwill gesture', but this was the last 'goodwill gesture' they would do for us, i got the invoice / receipt from vauxhall and parks had added thus on to it about this being the last goodwill gesture, couple weeks passed and low and behold fault codes back on, this woman was a bully, or tried to be, i dont get bullied and she hated the fact i stood up to her and had done my homework and her word wasn't 'gospel'. Other staff we dealt with were fine and pleasant. No longer had the car and won't be near a Parks branch again.