Denise D

AVOID THIS GARAGE!!!

We purchased an ex-Motability Vauxhall Mokka 2016 with 30000 miles on the clock purchased from here in January 2020 along with the useless 3 month warranty. Within weeks it was back for a glow plug replacement. After less than 3000 miles and after only 7 months of ownership the vehicle had a major mechanical fault which involved the entire EGR unit being replaced at a cost of £1500. (Vauxhall confirm that these units should be good for 80000 miles) The garage needless to say didn't want to know. After weeks of arguing they finally offered £500 towards the cost of repair. The car is today back in the garage needing replacement of a wheel bearing costing £245.47 and has failed it's first MOT. The vehicle cost over £8000 and in less than 10 months has cost nearly £2000 in repairs. The garage have sold a vehicle which is unfit for purpose and we are now pursuing them through the small claims court and Trading Standards. My advice would be to go to any garage apart from this one. Alternatively, if you have money to burn and don't mind paying out endlessly for major faults on your recently purchased vehicle this is the place to go. Incidentally, even if we had purchased the useless one year warranty the fault would not have been covered as it was over the warranty limit!!