Clinton

CRAP!

If I could give -10 stars I would. Having read the reviews, most of which are shocking, I thought I might be an exception..... How wrong could I be... what an absolute shambles of a place. Whilst I accept things happen, what I refuse to accept it downright disingenuous customer service. Lookers Chelmsford should advertise their after care as just after.. no care and definitely no service. Care or service is does not figure or apply to any part of their vision or philosophy. They are disgustingly unprofessional and do not have an ounce of professional courtesy within any fibre of their very existence. I have had a shockingly appalling experience at the hands of this dealership and would advise all to avoid this pile of ‘something’ at all costs. From the front of the service department to the after sales management is a joke! You should be ashamed of yourselves!! 1) For a two hour job - my car was kept onsite for 3 days.... 2) I was charged £155 for an investigation whilst the car was still under warranty - how does that work? - fraud I’d say.... 3) The after sales manager acknowledged this and only offered a 50% refund, although the service manager admitted this wasn’t correct.... 4) The after sales manager refused to come and explain her decision, and I was subsequently ushered out of the dealership I was then informed that I would need to leave the car with the dealership for a further 2 occasions of which they couldn’t confirm when. This place, and I call it a place, out of respect for other dealerships , would benefit from a few lessons in morality, custom service and professional etiquette. IT IS A DOWNRIGHT DISGRACE. I will be posting more as my ordeal continues.