Dennis H

do your own inspection

I bought a used Ford Edge from them a couple of months ago. Their web site states that they give their used cars a 145 point inspection for customer's peace of mind. I paid the deposit around 4 working days before collecting the car which was 234 miles from my home. When I arrived I noticed that the driver's door mirror indicator lens was broken. This was swapped for a new one while the sale was being completed. I needed to leave as quickly as possible as I had a long drive home. When I had a good look at the car the following day I noticed that the sunroof wasn't closing properly and the engine oil needed topping up. Also the rear wiper blade was split (I replaced this immediately and was reimbursed by the dealer ship). On further inspection I noticed that, at some point, the vehicle had been jacked incorrectly and the rear driver's side jacking point was distorted. Also the large plastic wind deflector at that point was damaged beyond repair. A replacement was provided by the dealership which I fitted. It's clear that this 145 point inspection never happened. Four days was ample time to correct these defects before I collected the car after a very long drive. Although some of the defects were under the car the dealership serviced the car at the start of lockdown, where it stayed until I bought it, when these defects must have been visible to the technician. So my advice is when buying from this dealership organise your own inspection, AA or RAC etc., and ensure any problems are sorted before buying the car.