Ian L

Questionable Practices

Where do I start. Firstly, taking into account Covid19 and the distance I live from Quirks I relied on Chris to be up front and honest with me. The car I bought a C -Class Coupe 220 CDI AMG Sports Plus came without the AMG mats, in fact it had no mats at all. When I questioned Chris about this he said he never sells a car with mats. Cars do not come with mats. A new one me as I have never bought a new or second hand car without them. I never heard a more persistent man bulshit so much with so many excuses about the mats or anything for that matter. I got so fed up with him promising to come back to me that I gave up, always me contacting him. Secondly despite me giving him over a week to prep the car and get the documents in order when I turned up they were not, no V5 which means no tax. Don't worry says Chris I'm ex police you have a weeks grace, your V5 will be here tomorrow, I will send it on to you. Guess what never arrived and yes you guessed it I had to chase him every day till I got fed up. I googled the law on tax and low and behold I should not have left the garage without tax as I would be liable to a fine (or worse) if stopped. Consequently some four days after I bought the car I was driving illegally so I immediately contacted Chris very unhappy that he put me in that position. To cut a long story short he had to tax the car online for me as I did not have the correct information to do so. (Note to self, never trust a car salesman always check your facts). Thirdly, the car came with refurbished Alloys and brand new tyres (cheap ones but new). Since I drove the car home back in May 2020 the car has had a vibration on the front generally at speed. As I only drive locally at the moment and rarely use the motorway it wasn't so much of an issue for me until yesterday when the tyre pressure warning light came on. I took it to a tyre expert who advised that whoever had fitted the tyres had done it incorrectly. They rims on the front are 8" and 8.5" on the rear. However, the fitter had put an 8" and 8.5" rim on the front and the same on the back. The balance was out and there was excessive weights on the rims. Also the rims hadn't been cleaned properly which led to the rubber building up and eventually air leaking. Not very professional and also it doesn't instill confidence in the other checks they were supposed to have done. My philosophy on tyres is quite simple buy the best that you can afford as contact between the tyre and the road is critical for safety. So off came the premium budget tyres and on went the Michelin Cross Climates. What a difference, no vibration, no sliding and superb grip. In conclusion my experience with Quirks wasn't a good one and I wouldn't recommend them. I bought this car back in May 2020 and it's now October 2020. I couldn't be bothered to write a review or contact Quirks at the time as I was sick of Chris's constant bullshit and unwillingness to help so I left it but today was the last straw. He does not listen and just wares you down. I would have thought that safety would have been of paramount importance when selling cars but what do I know.