Stuart

I regret going to Toomey's

Purchasing from Toomey's was the worse decision I have ever made. I purchased a Nissan Pulsar from Toomey's in February 2018 and its proved to be the biggest mistake I have ever made. I had a number of issues which I raised in a professional but firm manner but rather than dealing with the cause they responded by telling me to go elsewhere. The last problem related to a body alignment issue and went on for months when they told me I would have to pay an inspection fee of £180. I complained to Nissan UK and they arranged for an independent examination to be carried out. When the Engineer saw the issue he went off and got a small spanner and resolved this issue in under 5 mins. Furthermore he confirmed it was not due to impact damage as stated by Toomey's. Now when I want to have the Car Serviced to comply with my warranty I have to make a round trip of approximately 40 miles. I am nearly 70 and last week I asked if they would carry out my Service to comply with my warranty and they refused even when I explained my wife and I had been isolating since March only going out for essential food, Hospital appointments and outdoor exercise. I now have to take it to Chelmsford which is a higher risk Covid 19 area and wait in their shrowroom for approximately 3 hours. I am really worried about this but Toomey's simply do not care.