Anonymous

Royally hacked off

I have a drive train issue on my 640D and have done for over 5 years now. On average my car is in their garages ( Cooper Croydon) under repair about once to twice a year. And each time I'm charged a large bill for various bits they have fitted, and each time within a time period of 1 week to 6 months the Drive train fault reappears. Today I had a scheduled meeting with the service manager. The Drive train fault was reappeared as off last week, clearly this faulty has never been truly fixed in over 5 years. I requested that they pay me back some of the repairs monies I had paid over this time period. Managers response was no i they will not be giving me any money back but they can offer a free inspection/diagnostics. I think I will have to seek further advise as it feels I have been Royally hacked off.