Larun A

Do not go here

I bought my car Citygate Chalfont store on in December 2019 because my engine light was on. Just before I went there I went into Mr Clutch he checked my car and told me that the problem was possibly the timing chain and that I should take it to the dealership to sort it out. After arriving VW I explained the problem with my car including that I had taken it to Mr Clutch and that they told me that the problem was probably with the timing chain. After checking my car they gave me a list of problems such as throttle body, rear brakes etc and quoted me £1000.00 I told them to fix the problem. I got a call 3 days later saying that they have sorted out the first problems but now need to change the brake cylinder which will cost me £399.00 I got another call I was told the engine light is still on and they need to run a diagnostics to check the engine chain and belt which will cost me £120.00. Once again I said okay, finally they told me that the engine timing chain needs to be changed. It took them 3 days to figure out the problem was with the timing belt whereas the technician in Mr Clutch was able to tell me this in 1/2 an hour without even charging me a penny. After I bought my car home it was still acting differently therefore I took it to Kwik Fit and had it fixed there and they informed me that all you had to do was change the timing belt if you had done that in the first place I wouldn’t have had to pay for everything else. I lost £1519.00 to them for nothing not only that I had to pay someone else to actually fix the problem as well. Do not take your car here, they will not fix the problem but rather take your money and waste your time but will not actually fix anything.