Peter S

Poor Company, Avoid if you can

Very disappointed with the service from this business. I appreciate that selling motorcycles is not the main business, but an agreement had been made for me to purchase a Harley that was in the showroom. I paid a deposit to hold it until I could get to see it. I visited on Thursday, agreed that I would have the bike. Arrange to pick up afternoon of the following Tuesday in the afternoon. I would in the meantime transfer the remaining balance. I did this on the Saturday before I was to collect: I arrange for my insurance to start and all good.... well so I thought... I turned up on the arranged day, admitted a little early, but this should not be a problem. The owner was not there, the guys left there wanted me to remove the bike from the showroom, which would have required moving cars and getting the bike out over a lip. I checked and it was confirmed that my insurers would not cover me for any damage that could have been caused while removing the bike from the showroom as this is the responsibility of the business owner. The employees refused to remove it. I said I am not covered if anything happens. There was enough notice for the bike to be accessible and prepped. As we could not reach a resolution. I said I would like a full refund. I paid £8500, but have got £8000 back as the business owner said he had had the bike serviced and MOT’d not much use to me.... A bad experience from what I thought was a decent bloke, cost me £500 for doing the right thing. I did get 2 new tyres that he said were free, usually would cost me £200 tops, also not a lot of use without a bike. I needed to get to Portsmouth to catch my ferry otherwise I would have stayed and demanded the rest, but I would have been more out of pocket if I missed my ferry. This is a warning to anyone using this business.