Andrew

Probably mostly good but...

They have at least one sales guy - James (and therefore his manager) that are very poor in communication and obviously have better business to attend to. I bought a car from them that came in poor condition https://photos.app.goo.gl/J1Q5Mmn6doSU4e9VA James seems like a decent person and is pleasant to talk to - I can't lie about that but he promises he will do something and never does. You will have to call and re-call to get it done and when buying something as important as a car he needs to understand that the customer needs to be updated regularly on cases so at least you know he is working on it. I had to call HIM to tell him my deposit hasn't been taken from my account - and then I made another payment on the phone. The cars poor condition - he never actually came back to me with a resolution In the time I decided to return the car and on purchase, I was told NOTHING about their return policy. I had to dig it up on the website myself. The car was collected on a monday with the v5 book and I was told I would be sent an email to say they were processing the refund. I called on Tuesday to check and was told it would be done. I then waited...nothing. I called twice on Wednesday and after the second call, James finally sent a confirmation email that the payment has been processed - so I don't actually know WHEN it was processed. I assumed it would be on Monday since they had the car AND the V5 log book. James also said the refund would be in my account on the same day. We are now on Friday with no refund. I have given up calling Stratstone Harrogate and I'm handling my refund through the BMW complaints department. If you buy from these guys, don't expect a high quality service and don't expect your car to be vacuumed or to contain all the wheel dust caps. DO expect tissue papers, food, empty chocolate wrappers, and other generic junk in the car.