Anonymous

Aftercare is non existent

I am highly frustrated with the service I have received from Motorland. I bought a vehicle off them and due to COVID I wasn’t able to use this vehicle for a couple of months. Upon using the vehicle the spare key didn’t work so I purchase a new battery. The new battery didn’t work so I took the spare key to BMW where they checked in their system and found the key was registered to a completely different vehicle. I have since contacted Motorland and the first person I spoke to said they would ask a manager to call me back. I’m still waiting for a call back over a month later. I have called them again and they have now told me the person who sold me the vehicle has now left the company and there is nothing they can do. Therefore I now have to fork out £300.00 to purchase a new key. I would not recommend these people at all. They do not want to know once they’ve sold you the vehicle. After care is non existent.