Heather R

Shockingly Poor Customer Service

I made an appointment to test drive a £32k Bmw which i was not impressed with however i did show an interest in another model which was advertised at cooper Bmw Teeside. My husband had seen it the previous week. Durham wanted the sale and said they would process the paperwork. We paid a deposit and agreed collection the following friday. No further paperwork arrived by email to transfer funds. I decided to call at the teeside dealership saw the car in a compound as it had clearly had a bump. Rang Durham immediatley and assured they would come back to me with damage details, repair and collection not to mention the missing paperwork. Now 6 days later and still no detail. Made calls to Richard Skinner and John Curry head of teeside. No return calls. About to cancel sale and demand refund. DO NOT TOUCH THIS DEALERSHIP! AN ABSOLUTE SHAMBLES!!!!