Anonymous

Perrys Ford Dover nightmare

Upon first turning up to look at cars, I met Rhys Iverson. I explained that I would like a titanium x model Kuga as the same as my wives who had brought her car from Perrys the previous November. We made an appointment to come back later that week and turned up promptly for the appointment. I was told at the appointment that he had found me a ST-line Kuga with the same spec but a more sportier finish. I was assured it was exactly the same apart from the sportier look and I explained that I really wanted 17" wheels not 18" but was told that there was not really much difference in SUV tyres that size. I explained that there was a difference of an inch. I explained that I would need to think about it and he said that he was not sure how long he could hold it and what would it take to buy the car today. I felt very pressured into making a decision I wanted to think about.I did make a few calls and expressed interest in buying but explained that I wanted it by 2 weeks' time as I needed to get it before I went away. He told me that it would be tight but possible to get this done in time, he also sold me a warranty that he quoted as being the same as the manufacturer's warranty and would only extend it. He even made me a deal at the time which later was changed as I was paying cash through my own finance rather than through your finance. A contract which had already been signed by myself and only the payment method had changed. I now worry that my GAP insurance and smart repair is also worthless and not made for use as is the warranty for anything other than mechanical as trim is excluded in their warranty (different to manufacturers). This did not happen and any emails I sent to Rhys or phone calls to call me back took days to get a response if any. This was some todo with the DVLA but if they could not make the deadline they never should have said they would. When I finally looked to see the ST-line spec I found out it was nothing like the titanium X specification and had been misled. The whole process has led me to believe that Perrys is not a family lead business looking after customers but only thinking about the next sale and disregard for current customers. Upon turning up for a repair to a vent which was damaged when I received the car and let them know with in two weeks and being told that the car was not damaged when I picked it up (as everyone at Perrys was asked whether they had done their jobs), something I do not agree with as it was not fully checked otherwise the wind wiper being broken would have been spotted, which it wasn't. If their version of investigating a situation properly is just asking rather than actually fully looking into it then I have little hope for the future of any warranty or GAP insurance through them. Especially as their service agents for parts were just as inept as their investigation process. Rhys never completed a follow up call to see if the car was okay and they did not care now they had the sale! I have sought a refund for both the warranty and the GAP with smart repair, as I do not have any trust or faith in them as a business or entity, especially their public conscious for doing what is right. This is by far the worst buying experience I have ever had buying a car.