Mark O

Avoid ... Avoid .... Avoid

I purchased a VW California at £45K in Jul 2020, and was only able to use it for six days, due to a seriously leaking roof when raining! Due to the dealership not being able to deal with 'warranty' issues, or these types of repairs, VW Bristol cannot deal with this for 8 weeks. This will mean I have a California that cannot be used for 9/10 weeks in all, and I have cancelled three holidays, and I am about to go on a fourth one which I will have to hire a California for at the cost of £130 per day; or alternatively cancel another holiday. Marshalls did nothing until week 6, when a poor review prompted them to contact me. Marshalls made no offer of suitable loan vehicle, or compensation for loss of personal items or cancelled holidays. Recently they have offered a people carrier which will not resolve my issues, or allow me to take my holiday, so I will now have to hire a California at the cost of £130 per day! No customer service and no conscience! Avoid ..Avoid ..Avoid