Richard C

Avoid this dealership

Walked into this dealership today expecting to spend £44k on a new car that had previously been quoted. My colleague had previously warned me that their customer service was bad but hadn’t realised they were this bad. Service on the front desk was unbelievable, they couldn’t communicate and should never be the face of a BMW dealership. Asked to see the salesman who originally completed the quote as he was also going to get me a demo car, 4 weeks later still waiting for the car and waiting so long today to see someone I walked out after 20 mins. I’m glad I could experience how bad Chelmsford BMW really is as I certainly won’t be placing any orders with them or asking them to service my new car. I’ve been a Mercedes driver for the last 4 years, they couldn’t be any different, Mercedes value their customers, this dealership needs a serious management change!