Romain L

Worst Audi Workshop

Workshop experience only. Audi S1 2015. Had a clutch refused under warranty (35,000 miles). Replaced at my cost. 2 weeks later, the flywheel that had been changed fails and leaves me stuck on the side of the road. One year later, bring it for servicing, never asked for the spark plugs to be done (they had already been done a year prior by another Audi workshop) - not sure why this hadn't been seen given it's all on electronic file now - they try to replace spark plugs but cannot do it because the coil pack is too tight... When I pick up the Audi, they let me know only then that they had tried to replace them without success. 2 days later, the car misfires and they had actually damaged the coil pack they had not managed to remove when touching something they never should of in the first place. 5 months later and the car is misfiring again ... bringing it to another dealership as they could not see the car before mid October (?!) and in all honesty not sure I trust them to touch the car at all. Might have no connection with prior issues but given the overall experience... I'm pretty sure there is. 5th Audi and never had experiences poor service and so many issues with a workshop. AVOID