DISILLUSIONED

Upfront charges to access warranty

Great service when you purchase a car, but resistance and upfront charges to access the 5 year warranty. Wouldn't even have a mechanic drive my 1 year old car car to listen for a scary rear suspension noise. This is the last Hyundai I'll purchase, the 5 year warranty sounded great but there is no reasonable (or free) way to access it without financing the dealership service department upfront in the form of a huge "diagnostic" charge. The dealer has a built in incentive NOT to recognise warranty repairs if they are getting an hour labour cost each time you bring your car in for a warranty problem. This is potentially a serious safety issue for my 3 kids in a loaded car at motorway speeds. You would think it is is in Hyundai's interest to address it, or at least do a cursory inspection. The dismissive business manager wouldn't even send someone to listen to the noise. Hyundai essentially are charging for their customers to access their warranty with a disincentive upfront payment. This in effect keeps people from getting warranty repairs looked at. If the delay causes knock on damage, they will charge for that, it's specified in the warranty fine print. Also there is nothing to stop them declaring NFF and doing it all over again., and again. A nice low cost revenue stream at the expense of the brand. The business manager insisted he is "running a business here". He sure is, but I'm sure it's not in the way that the Hyundai brand intended. Time for Hyundai UK to hold their dealerships' feet to the fire and straighten this blatant profiteering out. I expect that the requisite "sorry for your experience, get in touch with us..." placatory statement from the dealership will follow this review