Kiera J

DON'T GET A SERVICE HERE

I brought my first car last year (2019) and it was due for a service so I went to SG Petch in Durham. Worst mistake of my life!!!. I paid £300 for the long life service which is suppose to last 2 years. Firstly the mechanic at SG Petch in Durham left the rubber grommet off the crankcase ventilation pipe and lost the screw which caused me to have a warning on my car and and an air leak, with it being my first car and not very experienced with cars in general, it was really frustrating. The car was hissing and the revs were too high as a result of the mechanics negligence, so I had to pay a separate mechanic to fix it which cost me money. I contacted SG Petch about this and they agreed to pay me what I paid the mechanic. Unfortunately the f*** ups don't stop there. I recently realised my service book had 1 year put down instead of 2 (which I paid for) so I then had to ring SG Petch up again, if these problems weren't bad enough the customer service was terrible. I was constantly told in this 'Servicing team is busy, we'll call you back' cycle. It would be a miracle if they actually called you back. So I had to drive all the way back to SG Petch which costs money and time and mileage to rectify their mistake they did in my service book and put 2 years down instead of 1 (which will look dodgy to the person I eventually sell the car to). Oh it doesn't stop there unfortunately (like seriously how many f*** ups can one company get away with) My current problem is my car is now displaying the service is due light, so now I have to drive all the way back to SG Petch and get that changed to next year. Honestly SG Petch really need to hire people with better customer service skills and have more people on the phones so customers aren't waiting days on end for a single call back. Should definitely invest in getting mechanics that aren't negligent and can do their jobs properly too