Paul H

Customer service us appalling!

Customer service is worse than ZERO! Following numerous phone calls regarding buying a new Jaguar XE and trading my 1 year old E Pace. The salesman Matt left me a voicemail on Friday at 17:20. I returned the call at 17:24 and left a message with one of his colleagues to let him know I would call in over the weekend and asked for a call back which never happened. I then drove from 66 miles from Brough to York on Sunday as the salesman Matt had asked to see my car to give a trade in value before we could proceed. When I got there he was just rude and said he didn’t have time to see me I explained that I had made a special journey there, he said he still didn’t have time for me then turned his back on me and walked away. I guess customers are just an inconvenience and Inchape Jaguar actually don’t want to sell cars!