Winchester M

Pushy salesmen

Really disappointed today. I was told that worn break pads and discs were passable, even after taking the car I wanted to buy to a trusted mechanic from a national company who said they weren't. I was then told by Phoenix that the company he works for supplies poor quality parts and shouldn't be dealt with. I felt like my questions were constantly answered with long rambling responses including 'I had to understand what the car industry was like'. I have been working with the car industry for over 20 years in my day job so would like to think I have a reasonable idea. I would have bought the car in question with Phoenix's offer to replace the discs and pads but felt uncomfortable with the way the guys there made me feel and that if anything went wrong I wouldn't get any come-back. A real shame as their stock of cars is impressive. I just think that when you're spending a fair whack of your hard-earned cash on a quality motor you should expect better customer service. Only offering a three month warranty seems rather mean too, And I'm not sure why all Phoenix cars include a £149 'admin fee' either...