Carol R

Very good to very poor

Initially they seemed professional and helpful. Had the car a short time and issues started to appear - ABS issue / not starting / new battery needed / doors not shutting / only 1 key supplied. During the warranty period these issues were resolved by Rayners. More recently having only driven 1500 miles since purchase the Stability control light has come on and knocking in the engine. Ford inspected it and said that the injector was faulty as well as issues with the ECU. The bill would be a minimum of £3000. Spoke to Rayners and said that the vehicle had numerous faults having only driven 1500 miles since purchase. The car cost 8k plus 250 for key plus 216 for Ford plus potentially 3000 to rectify the fault. Total cost so far 8.5k having driven 1500 miles. Rayners offered me 6000 to take the car back so 1500 miles would cost me 2.5k Really disappointing -