Mark B

REPORTED TO TRADING STANDARDS

Purchased a Volvo XC90 a couple of weeks ago, the advert stated full heated leather seats & DVD player. As it’s summer I didn’t check the heated seats and only had a chance 5 days later. Then I discovered no heated seats & no DVD player! Been in contact and been given the run around. Refuse to accept that I want to reject the car under Consumer Law and now I am in the process of taking them to court. Having discussed this case with various lawyers, other car dealers and other people in the motor trade, they cannot believe that Phoenix will not refund my money after clearly mid-selling the car!......... Stay away!