Anonymous

Poor customer relations

Took car in for BMW recall on egr cooler fault but was faced with additional costs associated with problem - egr valve also needing to be replaced but not free of charge. Bill came to £284 not including parts which BMW paid for. Was not able to get any assistance from sales staff despite all problems were associated with recall. This car had just 9500 miles on the clock - purchased just 12 months previously from this dealer but dealer refused to accept that selling this car with a known recall was anything to do with them. Would not use this dealer again.