Adrian B
Bmw 330e shocking service
Shocking costumer service..... I have 330e hybrid and few months ago I got drivetrain malfunction and battery not being charged warning messages. I changed the battery for a non original one, but the problem was not solved. While all BMW were closed during Covid19 I took the car to an independent BMW specialist and after few days diagnostics he said the the KLE module has failed and I will need to wait for BMW to reopen and get it fixed. So... I booked in for a repair on 11.06 with a loan vehicle. Dropped the car on 11.06 and after few hours I got a call from them saying that the car is “fixed”. (They charged the high voltage battery and the 12v battery. I passionately explained to the guy on the phone that I have already done that but the car was still not drivable and asked him to investigate further he called me on 15.06 that they have been testing the car and there is no sign of warning messages. Ok .... I thought may be I am wrong... Today 16.06 I went to BMW to collect my car and ..... YES the warning messages pop out straight away.... then I went back to the guy who gave me the keys to ask him what’s going on (my be that is supposed to be a very funny joke). And he started explaining straight away (I am sure he knew that the car is not fixed) that the NON original battery is causing the problem. Hm.... ok so if that is the problem why you didn’t tell me that it needs to be changed?!?!? Also I said ok if you put a original battery and I pay for it and then I got the same warning messages are you going to give me my money back for the original battery? (If that has not been the problem) .... and he answered NO.... Basically I have read lots of forums and it seems that the problem is with the KLE module which is a common problem with that model..... BMW can you please tell me why are you calling me saying that my car is fixed and wasting my time. They called me after few weeks and said it will cost around £4500 to rapair and there will be no good will from BMW as the car has not been serviced by them (which is not true, I have a 3 years service pack).